Pool Contractor Complaints: State Licensing Board Discipline Data, 2022 to 2026

Pool contractor complaints and discipline registry by state, 2022 to 2026

Three of the four boards checked publish discipline data that can be tied to pool license classes, and in all three pool licensees appear more often than their share of licenses. The gap is largest in Arizona and Nevada and smallest in Florida, where the only pool-level measure is license status on one day.

The three ratios measure different things. Arizona counts licenses suspended or revoked, Nevada counts citations and hearings, and Florida counts licenses whose status was probation or suspension on August 10, 2026. Each ratio compares pool licenses with other licenses inside the same state, so the ratios are comparable in direction, not in size. Licensing rules for each state are summarised in the pool contractor license requirements atlas.

Arizona: pool builders suspended or revoked at 4.2 times the all-contractor rate

Arizona is the only state in this registry that posts every license suspension and revocation with the license class. Across five non-overlapping 6-month windows, pool construction licenses were disciplined at 2.3 to 5.7 times the all-class rate, and the average gap was 4.2 times.

In the window from January 26 to July 28, 2026, 9 of 752 active pool construction licenses were suspended or revoked, 12.0 per 1,000, against 211 of 58,036 licenses in all classes, 3.6 per 1,000 (Arizona ROC).

Pool construction licenses were 1.3% of active Arizona licenses in July 2026 but produced 12.8% of suspension and revocation entries from January to July 2026 (Arizona ROC). Across all archived lists from 2022 to 2026, pool construction produced 11.2% of 2,761 distinct entries (Arizona ROC).

Do pool contractors draw more complaints than other trades?

In Arizona’s most recent window, the dual-license pool class KA-5 had the highest discipline rate of the 41 classes with at least 250 active licenses. The margin over remodeling (B-3) is small and rests on 6 pool licenses, so the ranking can change from one window to the next.

KA-5 Dual Swimming Pool Contractor licenses were suspended or revoked at 14.5 per 1,000 from January to July 2026, B-3 General Remodeling and Repair at 13.8, CR-9 Concrete at 11.2 and CR-42 Roofing at 8.8 (Arizona ROC). The residential-only B-5 General Swimming Pool Contractor class ranked sixth at 7.5 per 1,000 (Arizona ROC).

No state board in this registry publishes complaint counts (as opposed to discipline) by license class. California’s CSLB reports 14,660 complaints against licensees for FY 2024-25 without a C-53 breakdown, and Florida’s DBPR reports 9,898 Construction Industry complaints for FY 2023-24 without a pool/spa breakdown (CSLB Enforcement Report FY 2024-25; DBPR Annual Report FY 2023-24).

Nevada: citations and hearings against A-10 pool licenses, 2023 to 2026

Nevada pool licenses (the A-10 family) drew citations and hearings at about 3.0 times the all-license rate over 2023 to 2025. The pool rate fell each year, from 50.7 per 1,000 in 2023 to 13.8 in 2025, while the all-license rate held between 9.1 and 10.4.

From 2023 to 2025, NSCB recorded 550 citations and hearings, of which 19 involved licenses holding an A-10 pools and spas classification (NSCB). A-10 licenses were 217 of 19,168 active licenses in October 2026, 1.1% (NSCB directory).

Most common violations alleged in contractor discipline cases

Nevada is the only board in this registry whose public hearing releases list the alleged statute violations for every case. Failure to deal with the Board itself (requests, orders, Notices to Correct) is the most frequent allegation, followed by financial responsibility, workmanship, contract form, scope and abandonment.

Abandonment of a project was alleged in 34.6% of 104 Nevada hearing case files and substandard workmanship in 37.5% (NSCB hearing releases). Among the 8 case files involving A-10 pool licenses, 7 alleged failure to comply with a Board request, order or Notice to Correct, 5 alleged substandard workmanship and 5 alleged work beyond the license scope or with unlicensed persons (NSCB hearing releases).

Florida law treats a project as abandoned after 90 days without work or notice, under s. 489.129(1)(j) (Florida Statutes).

Florida: pool/spa licenses on probation or suspension, and CILB totals

Florida’s DBPR does not split complaint statistics by license type, but its licensee extract flags licenses on probation or suspension. Pool/spa licenses carry that status at 1.3 times the rate of other contractor licenses, the narrowest gap in this registry.

On August 10, 2026, 18 Florida pool/spa licenses were on probation and 7 were suspended, 25 of 5,540 records or 4.5 per 1,000, against 383 of 113,691 other contractor license records, 3.4 per 1,000 (DBPR licensee extract; codes per DBPR).

Across all Construction Industry license types, DBPR received 9,898 complaints in FY 2023-24, found 4,928 legally sufficient (49.8%) and issued 1,938 final orders (DBPR Annual Report FY 2023-24).

California: CSLB complaint and discipline totals without a pool breakdown

California has the largest pool contractor workforce in this registry, 2,831 C-53 licenses with status CLEAR, but CSLB publishes enforcement statistics only for all classifications combined. Its totals set a baseline for complaint volume, not a pool rate.

CSLB received 19,257 complaints in FY 2024-25, of which 14,660 were against licensees and 12,658 were public consumer complaints against licensees (CSLB Enforcement Report FY 2024-25). CSLB revoked 591 licenses and suspended 455 in FY 2024-25, 2.1 and 1.6 per 1,000 licenses (CSLB Enforcement Report FY 2024-25).

In calendar 2025, CSLB filed 248 accusations and revoked 215 licenses through accusations, compared with 236 and 214 in 2024 (CSLB 2025 Accomplishments Report). CSLB states that most consumer complaints allege incomplete or defective work (CSLB 2025 Accomplishments Report). California has 2,831 C-53 Swimming Pool Contractor licenses with status CLEAR (CSLB data portal).

How often pool contractor complaints end in settlement or restitution

No board publishes restitution for pool contractors separately. California’s all-contractor figures show that settlements and mediated refunds, not citations, account for most money returned to consumers, and recovery funds in Arizona, Nevada and Florida cap payouts per claim.

15.9% of California licensee complaint closures in FY 2024-25 were recorded as settled during screening or investigation (CSLB Enforcement Report FY 2024-25). CSLB reported $30.2 million in restitution or corrected work for 2025, of which citations produced $921,718, or 3.1% (CSLB 2025 Accomplishments Report).

Recovery fund caps per claim: Arizona $30,000 per residence (ROC), Nevada $40,000 (NSCB) and Florida $30,000 for Division II claims, which cover pool contractors, on contracts signed from July 1, 2024 (Florida Statutes). Nevada’s May 2023 hearings alone ordered $600,000 in restitution across all licensees (NSCB).

How to check a pool builder and file pool contractor complaints

Every board in this registry offers an online license lookup and complaint process, and each sets its own filing deadline. Texas has no state pool contractor license, so complaints there go to local permit offices, consumer protection agencies or the courts.

• Arizona: file with the Registrar of Contractors online; complaints about remodel or repair work must be filed within two years of the last work (ROC).
• California: CSLB addresses violations for up to four years from the date of the act, and asks whether you notified the contractor first (CSLB).
• Nevada: Residential Recovery Fund complaints must be filed within four years after completion of work (NSCB).
• Florida: complaints go to DBPR; the Recovery Fund requires a judgment, a board restitution order or an arbitration award first (Florida Statutes s. 489.1401).
• Texas: general contractors are not required to obtain a state license (Texas Governor).

Before signing, compare license status and classification on the board lookup with the work in the contract. Practical vetting steps are in our guide on how to choose a pool builder, and typical project budgets are in average cost to build a pool.

What the record shows

1. Arizona’s 752 active pool construction licenses (A-9, A-19, B-5, B-6, KA-5, KA-6) were 1.3% of 58,036 active contractor licenses on July 20, 2026 (Arizona ROC posting list).
2. From January 26 to July 28, 2026, the Arizona ROC posted 56 pool construction suspension or revocation entries, 12.8% of 438 entries for all classes (Arizona ROC).
3. In the same 2026 window, 9 Arizona pool construction licenses were suspended or revoked, 12.0 per 1,000 active, against 3.6 per 1,000 for all classes (Arizona ROC).
4. The highest Arizona pool rate in the five windows was 24.4 per 1,000 for November 20, 2023 to May 21, 2024, when 14 pool construction licenses were disciplined (Arizona ROC).
5. Among 41 Arizona license classes with 250 or more active licenses, KA-5 Dual Swimming Pool Contractor had the highest suspension or revocation rate from January to July 2026, 14.5 per 1,000, ahead of B-3 General Remodeling and Repair at 13.8 (Arizona ROC).
6. Each disciplined Arizona pool construction license carried 7.9 suspension or revocation entries on average in 2022 to 2026 archived lists, against 2.9 for disciplined licenses in all classes (Arizona ROC).
7. Revocations made up 97.4% of Arizona pool construction entries (300 of 308) in archived lists from March 2022 to July 2026 (Arizona ROC).
8. Nevada’s A-10 pool classes covered 217 of 19,168 active licenses (1.1%) on October 7, 2026 but drew 3.5% of 550 citations and hearings from 2023 to 2025 (NSCB directory; NSCB).
9. Substandard workmanship was alleged in 5 of 8 Nevada hearing case files involving A-10 pool licenses from December 2022 to May 2026, and abandonment in 2 (NSCB hearing releases).
10. Florida’s Construction Industry Licensing Board received 9,898 complaints and issued 1,938 final orders in FY 2023-24, or 18.1 final orders per 1,000 licensees across all license types (DBPR Annual Report FY 2023-24).
11. Florida Construction Industry final orders rose 150.7% from 773 in FY 2022-23 to 1,938 in FY 2023-24 (DBPR Annual Report FY 2023-24; DBPR FY 2022-23).
12. California had 51.2 complaints against licensees per 1,000 licenses in FY 2024-25 (14,660 complaints, 286,586 licenses), all classifications combined (CSLB Enforcement Report FY 2024-25; CSLB 2025 Accomplishments Report).
13. 15.9% of California licensee complaint closures in FY 2024-25 were recorded as settled during screening or investigation, down from 17.2% in FY 2023-24 (CSLB Enforcement Report FY 2024-25; CSLB FY 2023-24).
14. CSLB reported $30.2 million in restitution or corrected work for consumers in 2025; citations accounted for $921,718, or 3.1% (CSLB 2025 Accomplishments Report).

Patterns across the registry

• Arizona suspended or revoked 47 pool construction licenses across five 6-month windows from March 2022 to July 2026, an average of 14.6 per 1,000 active pool construction licenses per window against 3.5 per 1,000 for all contractor licenses (Arizona ROC).
• Nevada recorded 19 administrative citations and disciplinary hearings against A-10 pool licenses from 2023 to 2025, or 29.2 per 1,000 A-10 licenses per year against 9.6 per 1,000 for all licenses (NSCB).
• In Florida on August 10, 2026, 25 of 5,540 pool/spa contractor license records were on probation or suspended (4.5 per 1,000), against 3.4 per 1,000 for other contractor licenses (DBPR licensee extract).
• California’s CSLB received 19,257 complaints in FY 2024-25 and revoked 591 licenses, but publishes no figures for the C-53 Swimming Pool classification (CSLB Enforcement Report FY 2024-25).
• Arizona pool discipline is concentrated: five business names account for 51.3% of 308 pool construction suspension and revocation entries in archived lists from 2022 to 2026 (Arizona ROC).
• In 104 Nevada hearing case files from December 2022 to May 2026, the most common allegations were failure to comply with a Board request, order or Notice to Correct (48.1%), financial responsibility (38.5%) and substandard workmanship (37.5%) (NSCB hearing releases).
• Texas has no state license for general contractors, so no state board tracks pool builder complaints there (Texas Governor).

Counts and rates we derived

Download the calculation sheet (CSV)

Recent entries

• 2026-09-30Nevada: 2 citations against A-10 pool licenses recorded from January to September 2026, out of 59 actions for all licensees; recent months may still be posting (NSCB).
• 2026-08-10Florida: 25 pool/spa licenses on probation or suspended in the DBPR licensee extract captured August 10, 2026 (DBPR licensee extract).
• 2026-07-28Arizona: the ROC Disciplinary Actions list for January 26 to July 28, 2026 shows 9 pool construction licenses suspended or revoked, 55 of the 56 pool entries being revocations (Arizona ROC).
• 2026-07-01Nevada: NSCB released May 2026 hearing outcomes, the latest release included in the violation analysis (NSCB hearing releases).
• 2026-03California: CSLB’s 2025 Accomplishments Report put licenses at 286,586 in December 2025 and restitution or corrected work at $30.2 million for 2025 (CSLB 2025 Accomplishments Report).
• 2025-09-15California: CSLB’s FY 2024-25 Enforcement Report (report date September 15, 2025) counted 19,257 complaints, 591 revocations and 455 suspensions (CSLB Enforcement Report FY 2024-25).
• 2025-01-01Florida: the Homeowners’ Construction Recovery Fund cap rose to $30,000 per Division II claim, which includes pool contractors, for contracts signed on or after July 1, 2024 (Florida Statutes s. 489.143).

Questions about the registry

Other questions

Source types

Tier 1: primary and government sources (28)

• Arizona Registrar of Contractors: Disciplinary Actions posting file, 2026-01-26 to 2026-07-28 (Wayback copy)
• Arizona Registrar of Contractors: Disciplinary Actions posting file, 2024-08-05 to 2025-02-04 (Wayback copy)
• Arizona Registrar of Contractors: Disciplinary Actions posting file, 2023-11-20 to 2024-05-21 (Wayback copy)
• Arizona Registrar of Contractors: Disciplinary Actions posting file, 2022-11-30 to 2023-06-01 (Wayback copy)
• Arizona Registrar of Contractors: Disciplinary Actions posting file, 2022-03-20 to 2022-09-19 (Wayback copy)
• Arizona Registrar of Contractors: Current Active Contractor Licenses posting list, July 20, 2026 (Wayback copy)
• Arizona Registrar of Contractors: Current Active Contractor Licenses posting list, June 1, 2023 (Wayback copy)
• Arizona Registrar of Contractors: Posting List page (6-month disciplinary window)
• Arizona Registrar of Contractors: File a Formal Complaint
• Arizona Registrar of Contractors: Residential Contractors' Recovery Fund
• Nevada State Contractors Board: Public Disciplinary and Board Actions Search
• Nevada State Contractors Board: Active Directory of Licensed Contractors (Contractor Listing Search)
• Nevada State Contractors Board: License Search
• Nevada State Contractors Board: News releases: disciplinary hearing outcomes, December 2022 to May 2026
• Nevada State Contractors Board: Residential Recovery Fund
• Nevada State Contractors Board: Contractors Board issues $91,500 in fines and $600,000 in restitution during May 2023 hearings
• Florida Department of Business and Professional Regulation: Annual Report FY 2023-24, Divisions of Professions, CPA, Real Estate and Regulation (Wayback copy)
• Florida Department of Business and Professional Regulation: Annual Report FY 2022-23 (Wayback copy)
• Florida Department of Business and Professional Regulation: CILB licensee extract CONSTRUCTIONLICENSE_1.csv, August 10, 2026 (Wayback copy)
• Florida Department of Business and Professional Regulation: Understanding DBPR Codes (Wayback copy)
• Florida Legislature: Florida Statutes, Chapter 489
• Contractors State License Board (California): Enforcement Annual Statistical Report FY 2024-25
• Contractors State License Board (California): Enforcement Annual Statistical Report FY 2023-24
• Contractors State License Board (California): 2025 Accomplishments and Activities Report
• Contractors State License Board (California): Filing a Construction Complaint
• Contractors State License Board (California): Swimming Pool Construction: Additional Information and Tips
• Contractors State License Board (California): Public Data Portal, List by Classification (C-53)
• Office of the Texas Governor: Texas Licenses and Permits Guide

Primary records

1. Arizona Registrar of Contractors. Disciplinary Actions posting file, 2026-01-26 to 2026-07-28 (Wayback copy). Accessed 2026-10-07.
2. Arizona Registrar of Contractors. Disciplinary Actions posting file, 2024-08-05 to 2025-02-04 (Wayback copy). Accessed 2026-10-07.
3. Arizona Registrar of Contractors. Disciplinary Actions posting file, 2023-11-20 to 2024-05-21 (Wayback copy). Accessed 2026-10-07.
4. Arizona Registrar of Contractors. Disciplinary Actions posting file, 2022-11-30 to 2023-06-01 (Wayback copy). Accessed 2026-10-07.
5. Arizona Registrar of Contractors. Disciplinary Actions posting file, 2022-03-20 to 2022-09-19 (Wayback copy). Accessed 2026-10-07.
6. Arizona Registrar of Contractors. Current Active Contractor Licenses posting list, July 20, 2026 (Wayback copy). Accessed 2026-10-07.
7. Arizona Registrar of Contractors. Current Active Contractor Licenses posting list, June 1, 2023 (Wayback copy). Accessed 2026-10-07.
8. Arizona Registrar of Contractors. Posting List page (6-month disciplinary window). Accessed 2026-10-07.
9. Arizona Registrar of Contractors. File a Formal Complaint. Accessed 2026-10-07.
10. Arizona Registrar of Contractors. Residential Contractors' Recovery Fund. Accessed 2026-10-07.
11. Nevada State Contractors Board. Public Disciplinary and Board Actions Search. Accessed 2026-10-07.
12. Nevada State Contractors Board. Active Directory of Licensed Contractors (Contractor Listing Search). Accessed 2026-10-07.
13. Nevada State Contractors Board. License Search. Accessed 2026-10-07.
14. Nevada State Contractors Board. News releases: disciplinary hearing outcomes, December 2022 to May 2026. Accessed 2026-10-07.
15. Nevada State Contractors Board. Residential Recovery Fund. Accessed 2026-10-07.
16. Nevada State Contractors Board. Contractors Board issues $91,500 in fines and $600,000 in restitution during May 2023 hearings. Accessed 2026-10-07.
17. Florida Department of Business and Professional Regulation. Annual Report FY 2023-24, Divisions of Professions, CPA, Real Estate and Regulation (Wayback copy). Accessed 2026-10-07.
18. Florida Department of Business and Professional Regulation. Annual Report FY 2022-23 (Wayback copy). Accessed 2026-10-07.
19. Florida Department of Business and Professional Regulation. CILB licensee extract CONSTRUCTIONLICENSE_1.csv, August 10, 2026 (Wayback copy). Accessed 2026-10-07.
20. Florida Department of Business and Professional Regulation. Understanding DBPR Codes (Wayback copy). Accessed 2026-10-07.
21. Florida Legislature. Florida Statutes, Chapter 489. Accessed 2026-10-07.
22. Contractors State License Board (California). Enforcement Annual Statistical Report FY 2024-25. Accessed 2026-10-07.
23. Contractors State License Board (California). Enforcement Annual Statistical Report FY 2023-24. Accessed 2026-10-07.
24. Contractors State License Board (California). 2025 Accomplishments and Activities Report. Accessed 2026-10-07.
25. Contractors State License Board (California). Filing a Construction Complaint. Accessed 2026-10-07.
26. Contractors State License Board (California). Swimming Pool Construction: Additional Information and Tips. Accessed 2026-10-07.
27. Contractors State License Board (California). Public Data Portal, List by Classification (C-53). Accessed 2026-10-07.
28. Office of the Texas Governor. Texas Licenses and Permits Guide. Accessed 2026-10-07.