Report a Pool Contractor Concern

If Someone Is in Danger

What to Report to Us

• A company we introduced is unlicensed, its license has lapsed, or the license is in a different name.
• The company could not show insurance, or the certificate turned out to be out of date.
• You were asked to pull the permit yourself as an owner-builder.
• A deposit was taken and work did not start, or the job was left unfinished.
• The finished work, warranty or contract does not match what you were told in writing.
• High-pressure sales, misleading claims, or someone using our name to contact you.
• A mistake on our site, or a concern about how your details were used.

How to Report a Pool Contractor Concern to Us

Email hello@poolconstructionandservice.com with the subject line “Concern”. Please include:

• Who The company name and, if you have it, its license number.
• Where The city and ZIP code of the pool. No need for a full street address at first.
• When Dates of the contract, payments and the problem.
• What What was agreed, what happened, and what you have already asked the company to do.
• Evidence Copies of the contract, change orders, receipts, permit numbers and photos.

What We Do With Your Report

1. We pause introductionsIf the concern is about a company in our network, we stop sending it new introductions while we look into it.
2. We reviewWe repeat our license and insurance checks and ask the company for its side.
3. We decide and replyWe decide whether the company stays in our network, and we reply to you by email with what we did.

We are not a regulator or a court. We cannot refund a deposit, order a company to finish work or settle a contract dispute, and we hold no customer money. The agencies below can investigate and, in some states, discipline a license.

State Licensing Boards That Take Complaints

If your state licenses pool contractors, its board is usually the first official place to file. These are the 14 jurisdictions with a dedicated pool contractor license or class (October 2026).

• Arizona: Registrar of Contractors (B-5 General Swimming Pool Contractor)
• Arkansas: Contractors Licensing Board (Residential Specialty Contractor, swimming pools and spas)
• California: Contractors State License Board (CSLB) (C-53 Swimming Pool Contractor)
• Connecticut: Department of Consumer Protection (Swimming Pool Builder (SPB))
• Florida: Department of Business and Professional Regulation (DBPR) license search (Residential or Commercial Pool/Spa Contractor)
• Hawaii: Contractors License Board (C-49 Swimming pool contractor)
• Louisiana: State Licensing Board for Contractors (Residential Swimming Pools)
• Michigan: LARA Bureau of Construction Codes (Swimming Pools trade (Residential Maintenance and Alteration))
• Nevada: State Contractors Board (A-10 Commercial and Residential Pools)
• New Mexico: Construction Industries Division (GS-25 Swimming pools)
• North Carolina: Licensing Board for General Contractors (Swimming Pools specialty)
• South Carolina: Contractor’s Licensing Board (LLR) (Swimming Pools subclassification)
• Tennessee: Board for Licensing Contractors (BC-26 Swimming Pools)
• Virginia: Board for Contractors (DPOR) (Swimming Pool Construction Contracting (POL))

Direct complaint pages for three of the largest pool states: California, CSLB: filing a construction complaint; Florida, DBPR: file a complaint; Arizona, Registrar of Contractors: file a complaint. Nevada’s board also runs a Residential Recovery Fund for homeowners who contracted with licensed contractors (see the Nevada State Contractors Board).

In states without a state pool license, such as Texas and New York, report to your city or county building department (the office that issued the pool permit) and to the state attorney general. Every state’s licensing route is in pool contractor license requirements by state.

Consumer Protection Offices

• ReportFraud.ftc.gov (Federal Trade Commission): fraud, scams and deceptive business practices, anywhere in the US.
• State consumer protection offices (USAGov): a directory of every state’s consumer protection office.
• Find my AG (National Association of Attorneys General): your state attorney general’s office.
• Consumer resources and complaints (Florida Department of Agriculture and Consumer Services): Florida consumer complaints.
• File a consumer complaint (Office of the Texas Attorney General): Texas, where no state license covers pool building.
• Consumer protection (Arizona Attorney General): Arizona consumer complaints.
• Protecting consumers (California Attorney General): California consumer complaints and the state’s complaint referral table.
• Contractors and home maintenance (New York Attorney General): New York, where contractor licensing is local.
• SaferProducts.gov (U.S. Consumer Product Safety Commission): a dangerous pool product, such as a drain cover, pump or ladder.

Recalled pool products are listed in our pool product recalls registry.

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